Return & Claims Policy

We only accept returns or issue replacements for products that are damaged, defective, or misprinted. If you encounter a problem, please contact us within 14 days of receiving your order. Include photos of the issue and your order number.

Since our products are made to order, we do not accept returns for buyer’s remorse, incorrect sizing, or color preference.

Email: sylvatide@mohlin-ventures.se

Shipping Policy

We partner with Gelato to fulfill your orders. Most orders are processed in 2–5 business days and delivered within 5–10 business days, depending on your location.

Once your order ships, you will receive a tracking number via email. Please be aware that shipping delays may occur during peak seasons.

We currently ship to most countries worldwide. If you’re unsure whether we ship to your location, contact us before placing an order.

Privacy Policy

We take your privacy seriously. Your personal information is used only to process your order and communicate with you. We do not sell or share your data with third parties, except when necessary for payment processing and shipping.

All transactions are securely processed. We do not store your payment details on our servers.

Terms of Service

By using our website and purchasing from our store, you agree to the following:

  • All artwork is the intellectual property of the artist and may not be copied, reproduced, or resold.
  • Orders cannot be canceled once production has started, as each item is custom-made.
  • We reserve the right to update product prices, descriptions, and availability at any time.
  • If an item becomes unavailable, you will be notified and refunded.

FAQs

Can I return my order?

Only if the item is defective, damaged, or misprinted. See our Return & Claims Policy above for more information.

How long does shipping take?

Typically 5–10 business days after your order is processed.

Can I cancel or change my order?

Unfortunately, we cannot cancel or make changes once an order is in production. Please double-check your order before confirming.

Who do I contact if I have a problem?

You can reach us at sylvatide@mohlin-ventures.se. We’re happy to help!